This topic contains 9 replies, has 8 voices, and was last updated by Graham Holmes 2 months ago.
First I want to state that I like Rock Auto, decent catalog and usually several choices of vendors and grades of parts at good prices, but their shipping charges/locations game drives me insane.
I just did a quick experiment by selecting one of each oil filter listed for my wifes 2012 Kia Optima.
For the first four filters selected they were being shipped from locations A, B, C, and D
The fifth filter shipped from one of the same, but then I added another and ended up with 5 different shipping locations A through E after selecting six filters.
Now here it gets interesting. Added more filters, and I am back to just four shipping locations.
After adding all the filters listed for the car and the majority were coming from the “D” shipping location.
I removed the filters from the A, B, and C shipping locations, and it looks like it worked correctly, that the previous “D” shipping location was going to ship the remaining filters from the same warehouse, So OK that looks good.
Then I started removing filters from the list, and wouldn’t you know it, all of a sudden the remaining filters are again being shipped from two different warehouses?
This is irritating for the consumer. I won’t call it an outright scam, because I don’t know if Rock Auto actually controls the warehouses, and if some of the “warehouses” are just drop shipping for them and maybe they (warehouse) have order minimums that change the pricing and shipping?
Anyhow, If ordering parts from Rock Auto, I would recommend filling your cart with many more items than you plan to buy and see if their system will start shipping the parts you really want from the same location, then remove the parts you don’t want, but used to “fix” their shipping game.
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