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My Grandparent’s 2014 Ford Escape SE 1.4L EcoBoost 44K miles “just died” while they were driving home yesterday. They are clueless when it comes to cars. Someone stopped to try and help and tried to jump the car, with no luck, noting that power was not the issue, then mentioned seeing smoke, and then told them “no oil in car” after checking the dipstick and that is why it won’t turn over at all.
My Grandfather said no warning lights or beeps, it just died and won’t turn over.
They just had a oil change done 10 days ago at the same Ford Dealership that they bought the car from (brand new in 2014).
Once they had car towed away, to leave at dealership overnight until the open again Monday, and got back home, they did notice in their garage some oil stains along their driveway….so its clear something happened, like the drain plug or oil filter came loose at some point very recently.
I have to assume the Engine is seized up since it ran with no oil until it quit right? Even if they just filled it back up with oil to “get it ruining”, there had to have been severe internal damage right?
Any advice or experience from folks who have had this happen to them would be welcome.
What is the likely-hood that the Ford Dealership Service Dept is gonna take responsibly for this and give them a new engine or car?
Are they screwed and may just have to file insurance claim with their own company?
Could a lawsuit be done against the Ford dealer?
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