I can’t stand people in this business who say things like “you need to hustle more” or “you need to get that job done faster” or any sentiment like that. I strive to work as efficiently as possible, while still doing the same quality job. I think flat rate in particular breeds this attitude of “I just have to get this done as quickly as possible” and the quality of work they put out suffers.
For example, when I do a brake job, I clean under the rattle clips, put anti-seize under them, brake lube where the pads ride, grease the slide pins, put anti-seize on the wheel hub so the wheels don’t get stuck (No excuse for stuck wheels IMO, if it gets stuck once put anti-seize on it and be done with it). But every flat rate tech I’ve ever seen would just slap new pads and rotors on, not lubricate anything, slam the wheels back on and ship it out the door, and IMO that’s not right. It’s all about quantity over quality with them. I always said working at the dealership that they would rather have something done quickly and half assed than down slower but done right.
My high school shop teacher always told us “Focus on doing the job RIGHT and the speed will come naturally”, and I’ve taken that to heart in my approach of fixing vehicles. I REFUSE to rush through a job and cut corners just because of an incompetent, ignorant service writer/manager/customer. IMO if they don’t have the time to have their vehicle serviced PROPERLY, I don’t want them as my customer, because that shows that they don’t care about their car or the person working on it. And they have been catered to in this business with the attitude of “everything can be done quickly and still be done right”. IMO you can only be SO efficient and still do the same quality of work before you start cutting corners. A repair has a certain number of steps needed to complete the job right, and I encourage people to streamline that and make it as efficient as possible, but don’t skip steps in the name of “getting the job done faster”.
Always told service writers who came up to me and said “We got a waiter that needs to be out of here in 45 minutes, can you do x job (which was always more than 45 minutes) that fast? I have the philosophy that “Waiters gonna wait” and I wasn’t about to bust my ass just because a DA customers is in a hurry. It’ll be done when it’s done. I don’t work well under pressure and have found that most people put under pressure will not take the time to do a quality job, they will just do the bare minimum it takes to get it done and get it out the door. How would you feel if your heart surgeon was trying to “beat the clock” while he’s doing a bypass surgery?
What are your guy’s thoughts on this subject? Where do you draw the line between “working efficiently” and “cutting corners” ?
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