Interrogate Your Customers? -ETCG1
Recently I had a customer come into the shop with a complaint his vehicle was stalling. I really couldn’t find anything that would be a potential cause, so I recommended he replace the idle air control valve as a guess.
He came back a couple of weeks later with the same problem. After taking to him again, and trying to move the vehicle in the shop, I found out that the brakes were sticking. This means there was a LOT the customer had left out when describing the problem to me. The last thing I would suspect to cause a stalling problem is brakes.
Does this mean we have to interrogate our customers every time they come in? Perhaps so.
As always, I look forward to your comments
Thanks for watching!
Intro music by Eric Cook “ETCG1 Intro”.
The best place for answers to your automotive questions: http://www.ericthecarguy.com/
EricTheCarGuy Channel: http://www.youtube.com/user/EricTheCarGuy
Discussion about this Video: http://www.ericthecarguy.com/kunena/17-ETCG1-Video-Discussions/62326-interrogate-your-customers#158761
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ETCG
Video Title: Interrogate Your Customers? -ETCG1 Video Description: There was a LOT the customer had left out when describing the problem to me about his stalling issue. Does this mean we have to interrogate our customers every time they come in?Thumbnail: http://www.ericthecarguy.com/images/Youtube_Thumbs/feb/2016/Interrogate-Your-Customers-lg.jpg
